How Dropbox Sign Is Supporting Our Customers

Janice Yau
minute read
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As individuals and teams around the globe adapt to a growing remote work environment due to COVID-19, Dropbox Sign is prepared to support our customers during this unprecedented time. Whether you’re a team of 1 or 1,000, we are committed to providing the support you need to help your work continue seamlessly.

In the interest of keeping our team, families and community safe, all Dropbox Sign employees are working remotely. As we adapt to remote work, we can empathize with the challenges involved in this transition and we want to do everything we can to support our customers every step of the way. We are fortunate we have tools that help us do our best work, like Dropbox, Slack, Zoom and of course, Dropbox Sign.

To support non-profits and NGOs fighting the spread of COVID-19, we are providing three months free of our Enterprise plan. All of us here at Dropbox Sign genuinely thank you for everything you are doing to help impacted communities around the world.

For our customers that rely on us for their most essential document workflows, we’re dedicated to helping you continue your best work. Here’s how we are committed to ensuring your eSignature workflows stay seamless and easy to manage:

Our Customer Support Team is Here to Help

Whether you have a question about your account or need technical assistance with our API, our live customer support team is prepared and eager to help. Our teams remain fully staffed and responsive to support our customers during this time. This includes our customer, technical and API support teams.

Continued Commitment Towards Trust, Security, and Reliability

We expect to maintain our service stability and uptimes even as our teams move to remote work. Dropbox Sign continues to comply with all major regulations for eSignature, including GDPR, eIDAS, and HIPAA, so you can rest assured all your documents are still safe and secure with us.

Integrated With The Tools You Use The Most

Stay connected with your teams and keep working efficiently by integrating Dropbox Sign into the collaboration tools that help you do your work best. Whether you’re using Dropbox, Slack, or Google Drive to collaborate, Dropbox Sign integrates with the services you already use to provide a seamless eSignature process.

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